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Returns Policy

Return of products

The products can be returned by the buyer under the conditions and according to the instructions below. The products must be returned to SWIMOUEST in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the signed return slip. SWIMOUEST accepts the return of any item purchased on www.swimouest.fr if it is returned within 14 days from the date of receipt of the order by the buyer.

Sale products will not be refunded, only a credit for the amount of the item will be made.

1 / Item returned during the 14 day withdrawal period:

THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, IN PERFECT RESALE CONDITION, ACCOMPANIED BY THE RETURN VOUCHER.

You have 14 days from the date of receipt of the items to notify us of your desire to return an item that does not suit you. An exchange or a credit note in the form of customer credits will be made.

This credit will be valid for 6 months from the date of creation.

Returns are to be made to the following address:

SWIMOUEST

5 Route des quatre vents Bois Merlet

17510, Néré

If you cancel your purchase, within this cooling off period of 14 working days, we will refund the amount of the price of the item to your customer account (provided that your entire order is canceled).

The return costs are always your responsibility whatever the reason.

If you want an exchange within this 14 working day withdrawal period, we will cover the cost of returning the item only if the initial order was delivered by Colissimo.

Return shipping costs are your responsibility.

If a product is unavailable in your order, the amount of the price of the item as well as the delivery costs will be credited to you.

For club member returns, only the amount of the item price will be credited, packaging and delivery costs will not be credited.

For clubs, if an exchange is requested and the amount of the exchange is less than € 100, shipping costs may be billed.

2 / Items returned after 14 days

 In the event that you return an article beyond 14 days after the date on which it was delivered to you, without this resulting from an error on our part, only the amount of the price of the article will be refunded in the form of customer credits. 

This credit will be valid for  from the date of creation and valid for a total of 6 months.

Any package received beyond 30 days will be refused and payment of the amount of shipping costs will be requested to return your package.

For club members, payment of the amount of shipping costs will be requested for the reshipment of the order.

For clubs, if an exchange is requested and the amount of the exchange is less than € 100, shipping costs may be billed.

PLEASE NOTE, all personalization orders in the club boutique cannot be taken back or exchanged.

If the size does not fit, Swimouest cannot be held responsible, all sizes are given for information only and not an obligation to purchase.

Only the club chooses the markings, members cannot modify the markings of the club shop.

THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, IN PERFECT RESALE CONDITION, ACCOMPANIED BY THE RETURN VOUCHER.

SWIMOUEST does not accept packages sent postage due. Any risk associated with the return of the product is the responsibility of the buyer. Failure to comply with the procedure set out above and the deadlines indicated, the buyer may not make any complaint for missing product or non-conformity or apparent defect of the delivered products, the products then being deemed to conform and free from any apparent defect.

3 / Return for a Defective product.

If I receive a defective product, I make my return request as indicated above, and I report the problem to Swimouest within 30 days maximum and I must imperatively return by email a photo of the product.

If the supplier accepts the return for defective, a return slip will be created and must be attached to the package.

 

Upon receipt of the article, Swimouest sends me back the same product otherwise a credit note will be credited to my customer credits.

This credit will be valid for 6 months from the date of creation.

If I return my item without agreement and it is refused, payment of the amount of shipping costs will be requested in order to reship my product.

Please note, for a defective return, the return costs are always the responsibility of the customer.